RETURNS & REFUNDS POLICY

1. Change of Mind (7 Days)

Customers may request a return within 7 calendar days of receiving the item.
The product must be unused, undamaged, and in its original packaging.

2. Faulty or Damaged Products

If the item arrives damaged or defective, we offer:

  • A free replacement, or

  • A full refund.
    Evidence (photos/videos) must be provided.

Example:
Earrings arrived bent → we send a new pair free of charge.

3. Refund Request Timeframe

Refunds must be requested within 30 days of the delivery date.

4. Refund Method

Refunds are issued to the original payment method:

  • PayPal: 1–3 days

  • Card payments (Stripe): 7–15 days depending on the bank

5. Non-Eligible Items

  • Items used, damaged by the customer, or without the original packaging

  • Orders still in transit (unless excessively delayed)

6. Excessive Delay

If delivery exceeds 60 business days with no arrival, the customer may choose:

  • A full refund, or

  • A replacement item.